Outcome Based Account Management Phases. Focus Group Steps 9 6. From compliance based management to outcome based management.
Strategic account management SAM or key account management focuses on building long-term mutually beneficial partnerships with key customers. Output- and Outcome-Based Service Delivery and Commercial Models To extract more from IT sourcing arrangements buyers and best-in-class providers must embrace value-based models that prioritize measurable and meaningful results over human resource-oriented inputs. The term account-based engagement ABE more effectively captures the requirements and coordination needed to deliver highly personalized and integrated pre- and post-sales customer experiences.
While on their face many of the outcomes of strategic account management and sales are the same eg.
Through in-depth research and assessment strategic account managers find opportunities to drive value for their partners by identifying problems offering creative solutions and leveraging. Sample Outcome Management System Development Schedule 24 months 4 4. Outcome-based management binds multiple pro- grams together to achieve higher levels of planning. 2 resulTs-based ManaGeMenT Results-Based Management RBM is a management strategy that focuses on performance and the achieve-ment of results outputs outcomes and impacts.